CUSTOMER SERVICE
SHALL WE TALK?
We are here to help you with your order, answer questions about our products, or listen to whatever you want to share. Choose the channel you prefer: a member of our team will always respond to you.
Response within less than 24 business hours
BY MAIL
Fill out the form on this page and your message will be sent directly to our customer service team.
Mon–Fri · 9:00 AM to 6:00 PM CET/CEST · Free call
BY PHONE
If you prefer to speak with us directly, call us during business hours and we will assist you immediately.
Instant response during business hours
BY LIVE CHAT
Need an immediate response? Click the chat button located at the bottom right of your screen and talk to us.
SEND US A MESSAGE
BEFORE WRITING, IT MAY ALREADY BE ANSWERED
The most frequently asked questions from our customers.
As soon as your order leaves our warehouse, you will receive an email with the tracking link. If you can't find it, check your spam folder or write to us with your order number and we will locate it for you.
You have 30 days from delivery. You can process the return through the "Returns" portal or you can write to us via the form or chat with your order number, and we will handle it for you.
Tell us your goal through the chat or the form, and our team will recommend the product that best suits you.
We love it! If you are a content creator, take a look at our affiliate program. For other collaborations, you can also contact us through the form.